Companion assistance is provided by the brand new airport control to/of gates and you will between gates in order to connect flights

Companion assistance is provided by the brand new airport control to/of gates and you will between gates in order to connect flights

Addiitional information is present of our accommodation regarding People who will be blind or keeps lower attention and People who possess intellectual disabilities.

We enable the Customers becoming assisted to help you head the staff from inside the the best way to execute the new lift and you may import. A small wheelchair that will complement along the routes section try available at all of the door and will also be made use of if the assistance is requisite. Per entrance is even equipped with a traveler Transfer Package (PTK), which has a slide board and an exchange sling.

In the event the a consumer means a chair with a moveable aisle armrest to higher helps a lift and you will import, the spot from movable aisle armrests is obtainable here.

Preboarding exists to own Customers who have a certain seats need to accommodate the impairment and you may/or need assistance within the boarding new flights or stowing a keen assistive tool. Those Customers who require more time so you can panel gets a great the new boarding solution which have a more time designation. Brand new designation functions as notification to the Surgery (boarding) Agent that the Buyers can be permitted to panel before Family unit members Boarding.

We will allow it to be that travel spouse to do something once the an “attendant” and preboard which have a consumer which have an impairment in case the Customer requires the man or woman’s guidelines both in order to board otherwise while on new routes. Usually, the customer requires help from singular other individual, and you can any additional loved ones otherwise friends is asked in order to panel with regards to tasked category.

The individuals Customers who be eligible for preboarding can get an alternate boarding violation with an effective preboarding designation

Users will be request preboarding from your Customer service Agent at pass stop otherwise deviation door. Our very own Representatives is actually trained to query facts-looking inquiries to decide if your Customer match the fresh new official certification revealed over. The latest designation functions as notification to our Surgery (boarding) Broker that the Customers will be allowed to preboard.

Note: Consumers who are preboarding due to a significance of a specific chair up to speed the brand new aircraft is to consult the latest Surgery (boarding) Agent shortly after securing an effective boarding solution on the preboarding designation and before the start of the preboarding to alert the fresh Broker in order to the fresh new chair need.

Just like the Southwest Airlines does not assign seats, preboarding can be acquired for Users who want a specific seat so you’re able to complement their disability. See the Preboarding section a lot more than to possess details.

In the event that a customer that have a disability simply needs a little extra time to panel, we’ll let the Buyers to help you panel before Family members Boarding, between your “A” and “B” teams

People who require multiple seat to help you match a handicap (elizabeth.grams., a buyers who may have his/the woman case inside the a cast you to expands to the area at the side of the client) could possibly get proactively get a supplementary chair(s) so you’re able to notify Southwestern of their particular chair you desire. While you are information for reservation the next chair online can be obtained into the our Users from Proportions page, Users to shop for a moment seat to match a disability would be to have fun with “DXS” rather than “XS” toward Customers middle label. Consumers may e mail us to have a refund of the price of the additional chair ordered to match the client shortly after travel. If the a buyers that have a disability have issues about the total amount regarding space needed and will not need to purchase an extra seat, the consumer is always to consult with the customer Services Broker during the deviation door. Typically, an additional seat are only able to be purchased for a customer having a handicap should your Customer create if you don’t be unable to accessibility the aircraft. Otherwise, since the listed inside our Offer from Carriage, the purchase of more than you to chair towards the only objective from making certain most personal space are blocked.

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